Published in Made Not Found·Apr 12Small Words // Big Impact in Leadership LanguagePronouns have been a hot topic for some time (as evident here, here, here, and here). The use of pronouns is an important issue with serious social implications. However, those are not the focus of this post. Rather, this piece more narrowly tackles pronouns in connection to a separate but…Leadership Skills6 min read
Published in Made Not Found·Mar 3CEO Diagnostic Instruments: What / Which / HowA prior post on this blog referenced the use of formal assessments as a vehicle to support first time CEOs. I have admittedly received pushback in the past on this point from experienced CEO-pals who question the value of such instruments. Fair enough; to each their own. But I stand…Executive Coaching7 min read
Published in Made Not Found·Jan 18Don’t Overthink Digital Transformation· “Digital transformation is a foundational change in how an organization delivers value to its customers.” -CIO · “Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements.” -Salesforce ·…4 min read
Published in Made Not Found·Jan 116 Tips for Dealing with the Great Renege-ationThe so-called Great Resignation was the topic of a previous post on this blog, and the following piece is a spin-off from that. That prior post focused on employee retention, as have so many recent articles. But we’ve experienced a separate challenge at Lock 8 that also bears discussion —…5 min read
Published in Made Not Found·Jan 4“Other” Ways to Navigate an Employee Friendly Labor MarketCountless recent media stories about the Great Resignation (including this, this, and this) make for compelling general reading. But for leaders of small-scale SaaS businesses, the Great Resignation is nothing short of greatly distressing. In a competitive environment that has long been engaged in a talent arms-race, record numbers of…Saa S6 min read
Published in Made Not Found·Oct 22, 20212 Steps Toward Navigating a Crucible of B2B SalesAt Lock 8 Partners we spend a lot of time chatting with, and learning from, operators of SaaS businesses. It was in that context that I began trading notes with James Marshall mid-way through the pandemic. In addition to having an impressive track record of leading sales teams, James has…5 min read
Published in Made Not Found·Aug 10, 2021The Consequentialist LensAt our pre-wedding rehearsal dinner, one of the groomsmen made the following toast: “A person is judged by the company they keep. And, although I’m not all that crazy about Todd, his friends are truly amazing!” It was one of the best compliments I’ve ever received. In the 20-something years…Customer Experience3 min read
Published in Made Not Found·Jun 28, 2021Tips for Supporting First Time CEOsA prior post made the case in favor of hiring first time CEOs to lead small-scale SaaS businesses; and this piece picks up where that one left off. …CEO7 min read
Published in Made Not Found·May 10, 2021The SaaS CEO Path Should Be WiderLast week I had the opportunity to speak with three different SaaS execs about their careers. Each had valuable experience within high-growth software businesses. Each brought deep management and functional experience, having led critical departments within their respective companies. Each presented themselves as personable, passionate, and articulate about their work…Saa S6 min read
May 10, 2021The SaaS CEO path should be widerLast week I had the opportunity to speak with three different SaaS execs about their careers. Each had valuable experience within high-growth software businesses. Each brought deep management and functional experience, having led critical departments within their respective companies. Each presented themselves as personable, passionate, and articulate about their work…Saa S6 min read